Helping telecoms to go even faster
Telecoms
We work with telcos to automate their processes and improve their data quality. It's critical to store, transform and analyse data from suppliers, operators and customers to get a joined-up view across your whole business. In addition, we automate the integration with operators and suppliers to reduce manual effort and eliminate cost leakage. This ensures that invoices and commissions are validated and that management information is correct to make effective decisions.
How we help Telecoms…
Sales alerts for contract resigns
You may use Salesforce or HubSpot as your sales engine but often you don’t get alerts for key business events such as when to resign a customer or how you can upsell them. We can use data from your systems to analyse your key customer events so that you can proactively apply best practices to your sales process.
Triangulating your data sources
If you are a reseller for a mobile operator then you reply upon getting your invoices and commissions correct and understanding exactly what products and services your customers have signed up for. We help by integrating your customer invoices from the operator, the operator billing files and your records so that you know precisely your position across all systems. We identify issues proactively so that you just deal with the exceptions.
Mergers and Acquisitions
Mergers and consolidations happen within telecoms all of the time. One of the biggest issues for telcos is the quality of their data and this data comes from a number of sources including customers, suppliers and operators - the cleaner and better managed this data is the more ready you will be to be acquired. We can help you to get your business fit for sale or further growth by ensuring that you have a robust data strategy in place and a roadmap for success. We can implement this roadmap for you or provide support and oversight as needed.
Data Strategy
A little strategy goes a long way and we will apply just enough analysis to ensure that any automation solutions that we build for you are long-term, robust and resilient. We use best practice to consider your solutions from a data architecture, data flow and data integration perspective so that your common data objects are synchronised and your automation flows work across your organisational data in a scalable and high-quality manner. We can build you anything from a full data strategy to a more modest 80/20 approach, as required.
Integration with Mobile Operators
Although you can fill in spreadsheets to send to the operator, most operators also support direct integration using their API. We can hook this API into your billing and booking system so that the interaction with the operator is automated and fewer errors arise. This is part of the quality assurance harness that we build around your key systems.
Digitisation of contracts
You may have customer contacts in a physical cabinet and may have even paid to scan them digitally so they can be loaded onto your system. However, it is likely that key data such as contract start dates, key product line items and financial values are not digitally available to provide insight via analysis. We can harvest this data and load it into your selling system and CRM so that it becomes a key corporate asset for your business.
Automation Workshops
Unlock your business's full potential with a detailed automation workshop - a session to review all your operational areas, focusing on your business priorities. Our comprehensive analysis targets key manual-prone processes and provides you with prioritised feedback and a roadmap for automation, after the workshop has taken place.