Eliminate Travel Mistakes with Automated Booking Checks
Manual, time consuming tasks can place a significant burden on your staff, particularly in the travel industry, where booking changes and updates often come with tight deadlines and frequent errors. This strain can be dramatically reduced by embracing automation, which brings a host of transformative benefits. By automating your booking quality checks, you not only minimise mistakes but also boost performance, allowing your team to focus on delivering exceptional service. Discover how automation can revolutionise error reduction and unlock the future of travel operations in our latest blog.
Manual processes can lead to alarming 50% error rate in travel systems
While the travel industry is full of excitement and growth, it also carries a heavy burden of manual back office tasks that can be extremely time consuming and take up a lot of staff hours. These repetitive processes can lead to surprisingly high error rates, with some tasks reaching an error rate as high as 50%. The consequences of these mistakes can have an effect on your entire system of bookings, often leading to delays in response times. This can have a huge impact on both your operations and customer satisfaction, leaving you as a less desirable choice for travel.
The impact this will have on bookings
A high error rate can create disruptions to bookings, leading to serious consequences for both your customers and your business. Overbooked hotels or flights, incorrect or missing customer details, and even invalid travel documentation are just a few of the potential issues. With the added complexity of managing both last minute and long term bookings, your team faces the challenge of prioritising urgent requests while trying to maintain quality control.
Performing manual quality checks on every booking is time consuming, often creating backlogs that delay critical bookings and increase the chance of mistakes. These errors can severely affect customer experiences, damaging customer loyalty and in turn your reputation.
Transform your booking quality checks with automation
Automation transforms this stressful process by streamlining the quality-checking process. Leveraging RPA and AI, intelligent automation takes over the manual, repetitive tasks that overwhelm your team, quickly cross checking bookings across multiple systems. Tasks that once seemed overwhelming, such as checking the accuracy of each booking, are handled with ease, reducing errors and improving efficiency.
Why travel automation is a must
Beyond relieving manual strain, automation brings a host of powerful benefits to booking quality checks...
Speedier processes
Automation accelerates the process of cross checking documents and data from various systems, drastically increasing capacity. What would take a team of humans hours or even days can now be done in a fraction of the time, allowing for a significantly higher volume of bookings to be processed in the same time.
24/7 operation
Unlike humans, automation doesn’t require breaks, sleep, or holidays. It operates continuously, delivering real time booking quality checks around the clock. This means that urgent bookings, even those made in the middle of the night, are handled efficiently, ensuring nonstop productivity and minimising delays.
Say goodbye to human error forever
Human error is one of the biggest challenges in manual booking checks, but intelligent automation virtually eliminates this risk. Since automation solutions aren’t prone to fatigue or oversight, they can deliver consistent, high quality results. Any booking that fails the quality check is flagged for human review in an exceptions report, ensuring nothing slips through the cracks.
Reduced labour costs
With automation significantly increasing speed and accuracy, fewer staff hours are needed to perform quality checks. This reduction in labour costs allows your team to redirect their focus toward more strategic and high-value tasks.
Real-time updates
When you use automation for your booking quality checks, you are ensuring immediate updates and notification of missing or incorrect information. With some bookings requiring prioritisation over others, this is ideal to give customers as much time as possible to correct any mistakes.
The future of travel technology begins with automated booking checks
While the future is unpredictable, one thing is clear: automation is revolutionising the industry of travel technology. By handling the complex task of booking quality checks, intelligent automation allows your staff to focus on strategic initiatives and customer experience, positioning your business for sustainable growth. The undeniable benefits of intelligent automation in travel technology will continue to drive innovation, paving the way for more streamlined and efficient processes in the years to come.
Conclusion
Efficiency and accuracy are critical for success. High error rates and significant manual workloads can have a negative impact on your business, slowing down processes and impacting customer satisfaction. But this doesn’t need to be the case. Automated booking quality checks could be the solution you’re looking for. By implementing automation, travel businesses can not only reduce operational costs and free up valuable staff time to focus on strategic, customer centric tasks, you can also ensure your business is set up perfectly for sustainable growth and scalability.