Driving Innovation Together: How Traverse Automation & Traveltek Are Enhancing Travel Technology

An introduction 

Traverse Automation are specialists in AI and automation, dedicated to transforming the travel industry. By eliminating time consuming, manual back office tasks, we help travel businesses streamline operations, reduce inefficiencies, and free up their teams to focus on what truly matters, enhancing customer experiences and driving sustainable growth. Our AI powered automation solutions are designed to increase productivity, improve accuracy, and optimise workflows, ensuring that businesses can operate smarter and faster in an increasingly competitive market. 

Traveltek is a leading provider of travel technology offering a comprehensive suite of technology solutions to travel agencies, tour operators, and other travel businesses. Their the management of bookings, flights, hotels, cruises, and travel packages, ensuring a seamless experience for both businesses and their customers. Backed by a 25-year track record, Traveltek’s expertise in cruise APIs and travel empowers businesses to improve operational efficiency and provide exceptional service. 

Recognising the growing need for intelligent automation in travel, Traverse Automation and Traveltek have formed a strategic partnership to revolutionise back office operations. By integrating advanced AI and automation with Traveltek’s powerful technology, we have created a solution that eliminates manual inefficiencies, enhances data accuracy, and streamlines processes from start to finish. This collaboration is designed to help Traveltek customers get more value from their systems, ensuring that they can operate more efficiently, reduce costs, and focus on scaling their businesses with confidence. 

How our partnership works  

Traverse Automation and Traveltek have joined forces to deliver innovative AI and automation solutions to Traveltek customers. By integrating our expertise, we have developed three transformational solutions designed to optimise travel operations, eliminate manual inefficiencies, and enhance business performance... 

How Traverse Automation & Traveltek enhance travel operations 

Document Matching 

One of the most time consuming and error prone tasks in travel is the manual reconciliation of supplier invoices with booking records. Recognising this challenge, Traverse Automation and Traveltek have successfully integrated their technologies to deliver a seamless, AI-powered document matching solution. 

Through this integration, supplier invoices are automatically extracted from a central inbox and cross checked against Traveltek’s iBots back-office solution, eliminating errors and increasing efficiency. If the invoice matches, it is processed instantly and filed in the correct location. However, if discrepancies arise, they are flagged in an exceptions report, providing clear visibility for finance teams. 

Within this report, users can review the invoice, understand the reason for the flag, and assess any value differences. For minor discrepancies, the process can be re-run automatically, reducing the need for manual intervention and ensuring financial accuracy at scale. 

By combining Traverse Automation’s expertise in AI-driven processing with Traveltek’s industry leading booking technology, this solution eliminates inefficiencies, enhances financial oversight, and streamlines back-office workflows. 

Executive Reporting  

Data visibility remains a significant challenge for travel businesses, with multiple systems managing different parts of the operation. To address this, Traverse Automation and Traveltek have integrated their technologies to provide a centralised, AI-powered reporting solution, offering a clear, real-time view of booking data. 

Through this integration, data is automatically extracted from Traveltek iBos, enabling businesses to generate comprehensive reports with a single click. Reports are available in both PDF and Excel formats, making them easy to analyse and share across teams.

This solution provides access to year to date performance insights as well as data from the previous three full calendar years, allowing businesses to track long term trends, evaluate supplier performance, and make data driven decisions with confidence. Additionally, the system enables the generation and distribution of 14 standard board level reports, ensuring leadership teams have immediate access to the insights they need. 

By streamlining data collection and reporting, this integration empowers travel businesses to work with greater efficiency, improved accuracy, and enhanced strategic oversight. 

Schedule Changes  

Managing schedule changes is a continuous challenge in the travel industry, often leading to delays, manual workloads, and operational inefficiencies. To tackle this, Traverse Automation and Traveltek have combined their expertise to deliver an AI-driven schedule change solution, ensuring that businesses can respond to changes quickly, accurately, and with minimal disruption. 

Through this integration, AI and RPA technology work together to automatically detect and process schedule changes the moment an email arrives in the inbox. The system then cross checks the updated details against Traveltek iBos, identifying whether further action is required. 

• If a major change or cancellation occurs, customers are notified automatically through the business’s communication platform. 

• If a customer does not respond after three attempts, or if manual review is needed, the system flags the case in an exceptions report, ensuring teams only focus on the most urgent issues. 

This solution eliminates the need for manual tracking and follow ups, reducing errors and improving response times. By leveraging Traverse Automation’s AI capabilities and Traveltek’s robust booking platform, businesses can handle schedule changes quickly, accurately, and on a larger scale, all while ensuring customers stay informed in real time. 

Business Benefits of AI-Driven Automation 

The collaboration between Traverse Automation and Traveltek brings AI-driven solutions that simplify operations, minimise manual effort, and boost overall productivity. By automating essential processes, businesses can reduce inefficiencies, prioritise high impact tasks, and make more informed decisions with real time, centralised data access. 

AI-driven automation frees up staff by handling repetitive back-office tasks, allowing teams to prioritise customer experience and business growth. On demand processing ensures instant task completion, minimising delays and improving communication. With greater speed and accuracy, businesses can enhance customer satisfaction and maintain a seamless operational flow. 

Operating 24/7 without human error, AI improves data processing, reporting, and financial accuracy, ultimately reducing costs and increasing productivity. Through this partnership, travel businesses can work smarter, scale efficiently, and stay competitive.  

With Traverse Automation and Traveltek, you can automate smarter, scale faster, and operate more smoothly than ever before. 

Ready to transform your travel business? Let’s make it happen. Email sales@traverseautomation.co.uk or contact your Traveltek sales representative at sales@traveltek.net today.