4 Reasons Why You Should Consider RPA
Today, some businesses struggle with streamlining their workflows and maximising the productivity of employees due to repetitive, routine tasks. However, implementing Robotic Process Automation can prevent these common problems. Investing in RPA has been recognised by businesses and organisations as a crucial tool to improve efficiency and accuracy, factors that should be at the forefront of business leaders’ minds when looking to grow. So how can RPA be used to help you navigate through this competitive, digital environment, and what benefits would you see in your business through RPA?
Quick ROI
RPA provides numerous positives when implemented successfully. Despite the initial cost of introducing RPA to your business, overall RPA reduces the money your business will spend. Business leaders today may see RPA as a risk and worry it won’t generate ROI. However, the Institute of RPA estimates that implementing RPA can result in savings between 25-40% regarding labour costs alone. Introducing RPA, allows you to realise your ROI as staff are freed to complete more value-added tasks and less time is wasted on manual jobs. The number of companies investing in RPA has increased to 81% to save and achieve financial goals.
More Efficient
Successfully, RPA eliminates time-consuming and repetitive tasks such as processing and tracking customer orders through digitally managing data. Timing is essential and RPA reduces the time taken to complete tasks by using software robots instead of humans. The software carries out tasks such as sending emails and inputting data to create quicker outputs, leaving employees to focus on solving customer queries.
RPA also aims to make your business more efficient by reducing the potential of errors and increasing the accuracy of your data, as customer data can be viewed regularly and easily. The worry of making mistakes can be removed by implementing RPA. Robots can successfully cross-check and analyse data, to identify any anomalies or mistakes that may have been missed by the human eye.
Reduces Risk
RPA further reduces risks, as customer’s personal information is saved and easily accessible which is important in the event of an audit or in case there are changes in regulations. RPA helps comply with rules and regulations by being aware of necessary requirements, eliminating the need to recreate or amend audits and reports.
Putting the customer first
Customers are a priority in a business. Making it essential, that customers have a positive experience. Introducing RPA ensures that the time and attention spent on customers increase as eliminating the tedious, paperwork tasks done by staff allows them to focus their time on customer service. Resulting, in faster solutions and resolving of disputes due to the spare time created by automation. A happy customer is vital for the success of your business and RPA contributes by allowing your business the ability to improve customer satisfaction easily.
The next steps
Traverse has worked with a number of clients to identify solutions that will benefit and guide your business. We’ll take the burden out of your hands so you can focus on growing your business. We aim to improve efficiency and accuracy by ensuring your business gets the most out of the data collected to aid growth and scalability.
Author: Rebecca Brickhill, Guest Blogger
