Take your operations from overwhelm to efficiency
Operations
Automation can be used across a range of operational functions from triaging and automating the management of an email inbox to ticketing, inventory management and many more. It can enable faster response times to customers and often improve customer satisfaction by providing a better and more timely quality of service.
How we have helped the operations department…
System Integration
We can integrate any system into any other system. This can be triggered by an event in a particular system, scheduled at a particular time or frequency and synchronised in real-time. We consider data strategy across all of our solutions so that key data architecture, data flows and data integration needs are central to our approach. In addition, quality assurance is built in by design and we ensure that you have a harness of checks and balances across any integrations that we create.
Improvement for growth or sale
If you want to continuously improve your organisation then metric collection and data insights are mission-critical. We can collect key data, measure KPIs and use machine learning to build a system that can be continuously improved.
Reporting
We create reports in PowerBI that can be used in real-time to manage your operations. This is a dashboard-driven approach with drill down, KPI tracking and real-time alerts. This allows you to focus on managing your operation and not manual effort.
Inbox Automation
Emails are still an important mechanism for businesses and customers to exchange information. Emails need to be understood, categorised, triaged and data and attachments extracted from them. We use a range of tools and techniques to smoothly inject email data into your business processes.
Operational Data Store
Within operations, we can create a live database of all the information and KPIs that you need to run your business. Sometimes this data is available across several systems and not joined up, sometimes reports need to be run and downloaded to get key operational data. We automate all of this data collation and build it into a robust data model where key reports and dashboards may be refreshed in real-time. We can then set alerts and triggers to proactively tell you when you need to address an issue.
Document digitisation and loading
Even today PDFs and other electronic documents can provide key data into an operation and it is important to store this data but also to scan and digitise it so that it can be stored, analysed and become a critical asset of the operation. We use AI tools and techniques to digitise both electronic and scanned data sources.